Preventive maintenance, technical support or troubleshooting - we provide the highest quality services for a wide range of Applied Biosystems® brand instruments, sequencers, Real-Time PCR systems and PCR cyclers.

Long-term service contracts and repairs

We offer long-term service contracts for all supported instruments always prepared to meet your specific requirements, as regards scope and duration.

Inquiry Specifications FAQs
  • Defect diagnosis and repairs, original new or refurbished spare parts
  • All instruments are repaired in your laboratory
  • Standard warranty conditions
  • All calibrations of DNA sequencers (spectral calibration for any dye set) and Real-Time PCR cyclers (calibration of ROI, background, pure dyes)
  • Moving instruments
  • Technical and application support - Consulting and advisory services to help solve problems

If you need a proper training for operators of Applied Biosystems® sequencers, or the Real-Time PCR training (regardless of the instrument model you have), we offer training in your laboratory.

 

,

 

Inspections & preventive examinations and instrument performance verification (IPV)

Verification of the current state of the instrument - to ensure trouble-free operation!

Inquiry FAQs Genetic analyzers Real-Time PCR cyclers

We perform regular inspections aimed at verifying the current status of the instrument, functionality of the system and its components, including control units (computers), cleaning, adjustment, and calibration, if necessary. We recommend to carry out the instrument inspection (preventive examinations) according to the needs of the laboratory or based on the requirements of your SOP, at least once a year.

We will verify, after the regular inspection visit, repair or simply ad hoc, that your instruments comply with their functional specifications (instrument performance verification - IPV).

 

 

 

Sale or rent of instruments

Refurbished sequencers, Applied Biosystems brand, at reasonable costs, including long-term warranty and qualified service, for sale or rent.

Inquiry FAQs

Applied Biosystems® 3130 or 3130xl Genetic Analyzers - Completely refurbished and fully functional

A fluorescence-based genetic analysis systems with four (3130) or sixteen (3130xl) capillaries, fully automated from polymer loading and replacement, to DNA separation, detection, and data analysis enabling 24-hour unattended operation.

Specifications:

  • Autoloading of samples performed from a single (3130) or two (3130xl) microwell plate(s), respectively; either 96- or 384-well format
  • Arrays with four (3130) or sixteen (3130xl) capillaries in two different lengths: 36 or 50 cm.
  • Detection of up to 5 dyes 
  • Software for DNA sequencing/base calling (Sequencing Analysis) and for fragment analysis (GeneMapper®) as well as comparative sequencing, mutation detection, and detection of heterozygote insertions and deletions (SeqScape®)
  • One-year warranty

 

 

Applied Biosystems® 3500 or 3500xl Genetic Analyzers - Completely refurbished and fully functional

A fluorescence-based genetic analysis systems with eight (3500) or twenty four (3500xl) capillaries, fully automated from polymer loading and replacement, to DNA separation, detection, and data analysis enabling 24-hour unattended operation.

Specifications:

  • Autoloading of samples performed from a single (3500) or two (3500xl) microwell plate(s), respectively; either 96- or 384-well format
  • Arrays with eight (3500) or twenty four (3500xl) capillaries in two different lengths 36 or 50 cm.
  • Detection of up to 5 dyes 
  • Software for DNA sequencing/base calling (Sequencing Analysis) and for fragment analysis (GeneMapper®) as well as comparative sequencing, mutation detection, and detection of heterozygote insertions and deletions (SeqScape®)
  • One-year warranty

 

 

Applied Biosystems® 310 Genetic Analyzer - Completely refurbished and fully functional

A fluorescence-based genetic analysis system with a single capillary, fully automated from polymer loading and replacement, to DNA separation, detection, and data analysis enabling 24-hour unattended operation.

Specifications:

  • Autoloading of samples performed from a tray holding 48 or 96 sample tubes
  • Capillaries in two different lengths: 47, and 61 cm.
  • Detection of up to 5 dyes
  • Software for DNA sequencing/base calling (Sequencing Analysis) and for fragment analysis (GeneMapper®) as well as comparative sequencing, mutation detection, and detection of heterozygote insertions and deletions (SeqScape®)
  • One-year warranty

 

DNA sequencer upgrade

Upgrading of your DNA sequencer with no additional costs for expensive data analysis software packages.

Inquiry FAQs

Due to their long life, Applied Biosystems® genetic analyzers are key instruments in many labs for years. Their computers, however, may not last that long and even if they do, their operating system becomes sooner or later outdated due to Microsoft developments. For example, many labs use models 3130/xl for two decades now but these instruments were originally supported by Windows XP – based computers! Users of these sequencers therefore face a problem to regularly update their controlling computers and that can be rather costly.

To prevent the never-ending purchasing of new software licenses (e.g. DataCollection, GeneMapper, Sequencing Analysis, and SeqScape software) whose only benefit is they are compatible with the newest version of Windows, we have developed an upgrade solution with the following key features:

  • We provide a new powerful computer to control the genetic analyzer that has the newest OS installed, i.e Windows 10 or 11.
  • The OS is regularly and automatically being updated as requested by Microsoft (and also your local IT…)
  • Into that PC, we install DataCollection software using the license that you possess. If, for instance, you purchased DataCollection software v3.0 for 3130 in the past, we will install it!
  • For 3500/xl we deliver and install DataCollection version 3.1. Its major advantage is that it allows to bypass annoying hardstops in previous versions of the DataCollection software, see also below.
  • Additionally, you provide a list of software licenses you possess for data analysis (for example GeneMapper v5, Sequencing Analysis v5.4 etc.) and we will install these too.*
  • Depending on your request, we will transfer settings and/or data from your old PC to your new PC we supply.